Features

  • ...Customer Experience
  • ...Store Management
  • ...Marketing
  • ...Accepting Payments
  • ...Tech Tour

Customer Experience

Customer Experience

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White Label Solution

We build the best online food ordering websites and table booking system. We host it and maintain it however you hold the key to your brand personalisation, your logo, your pictures, your blogs and your promotions. Leverage the brand recognition that your patrons admire and achieve a remarkable new height with our solution and services. Your customers would simply love it!

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Intuitive Designs

Simplistic desktop and mobile friendly design and automation is the key to customer experience.

Regardless of the device they are using, your customers will navigate through a very neat menu layout. Order details like quantity, sides, prices, base and addons are clearly reflected in cart.

Your customers can frequently go back to the historical purchases, reorder their favorite food, all quick and easy!

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Dietary Preferences

Classify dishes and ingredients for allergens and dietary preferences like Vegan, Vegetarian, Gluten, Nut and Dairy.

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Grievance Manager

Fully automated Grievance management. Delayed, incorrect orders or any other reasons for the customer to chase your phone numbers, can now be easily managed with the built in grievance workflow. Receive notifications via sms and admin app. Quick reply from the admin app to keep your customer informed that you have acted in time to address their concern.

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Group Ordering

Why online ordering for restaurants got to be cumbersome? Often your customers host friends, family or coworkers to celebrate events. Communicating eating preferences over the phone and email is cumbersome. Give the invitees an option to be part of the ordering experience with our Group Ordering feature. Share the unique order via whatsapp or facebook. In the end the host controls to eliminate duplicates and the size of order before it is sent to a restaurant. Its really slick!

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Order Tracking

OrderArt ordering online system follows through the journey of an order via cleverly designed notification service. Customers can track order status at all times so you don’t get those phone calls while serving your dine-in guests.

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Promotions

Grab attention of your customers with special offers, cash discounts and loyalty points. All fully customised keeping your unique business requirements in mind.

Store Management

Store Management

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Customer Interaction

We understand the power of seamless interaction with your customer therefore we have crafted a smart application for receiving orders. Admin app receives online orders in real time with the ability to suggest the time to fulfillment for each order. Our SMS notifications keep the customer in sync about the order status and time to deliver. Your customers can literally follow every step on the way until the order is delivered.

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Zero hassle partner

We carefully craft your restaurant ordering system with a built-in table reservation software that works flawlessly every time someone needs to book a table.

Our team of web designers and menu experts build elegant mobile and desktop storefronts completely customised to your requirements. This combined with a full featured backend store management delivers the flexibility to manage your business with ultimate convenience

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Granular customisation

Every detail such as Multi-level menu, sizes, prices, ingredients, taxes, schedules are dealt with precision with the help of dedicated Customer Success Manager.

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​Images that speak

Best food websites design leave a memory mark and sharp menu imagery holds the key to that recollection Our experts leverage it to the fullest to entice your customers.

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Mobile Admin App

Mobile Admin application is not just an interface to receive orders but also manage store presence and even the customer follow ups. Item sold out! That's a good sign but now you could take it off the online menu at a single click. Disable delivery or set your business to closed state for a planned or unplanned schedule. It's one app that does it all for you.

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Delivery Module

If managing your own fleet of delivery staff was seemingly impossible, we have made that simple for your business as well. Add your own delivery staff to the module and provide them with the delivery application that keeps them in sync with your order progress and time to deliver. They would never miss out an order or be late to deliver the sizzling food to your customers. Once delivered, the riders can mark the order complete from the app to close the loop. With our Geo-fencing feature you can clearly mark your delivery zone and apply a delivery fee. You can control how far would you like to ride for your customers. Allow multiple delivery addresses and automated distance to delivery calculation to assist customers place the correct order type.

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Smart Analytics

Online food ordering systems also become large collection of your customer data and when leveraged smartly it provides a huge oppurtunity to send cost effective marketing compaigns, plan staffing, sourcing and other business goals. Wouldn't it be awesome if you exactly knew what is working best for your business. Smart Analytics interface keeps you apprised of your goals with a variety of precanned reports all relevant to your revenue goals.

Marketing

​MARKETING

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Opportunity

Revenue in online ordering segment amounts to US$1,887m in 2020 and growing 12.3% year over year. Restaurants with online ordering are going to bag the biggest share in their neighbourhood. Our built-in marketing tools and in house experts help you gain more market share while you focus on your menu and customer service.

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Coupon Builder

Best website builder for restaurants cannot be a generic template from the web. Orders are live interactions and engage complex routines like coupons, meals, deals and promotions. At OrderArt we have taken the time to find the groundbreaking solutions to these challenges.

On top of the technology, your dedicated Customer Success Manager would help come up with one or more promotions. Associate unique promo codes with dishes, deals or meals. Your specials flash on your website and other channels in real time. Now you can entice your customers back with amazing offers all the time!

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Ongoing Marketing

Our dedicated team of experienced marketing experts work with you to build email, sms and social media campaigns that are focussed at building a brand for your business. These campaigns are fully managed and run on your behalf at intervals that suit your needs. Let's expand the waiting queue with new customers driving miles to taste your delicacies.

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Email & Texting Engine

Our smartly designed campaign manager allows you to select your audience from the admin panel and send them promotional sms and emails on a regular basis. Select a template, type the promotion related text and hit Send. This is a wonderful way to keep the patrons craving for your food!

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​Reward Points

Enable your customers accumulate reward points for their purchases and after a while amaze them with a cash discount. With those tempting flavors and amazing customer experience they wouldn’t resist spreading the word.

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Search Engine Optimisation

The best businesses across the globe invest a little every month on search engine optimisation to reap huge rewards of organic traffic. Our SEO experts rely on the most upto date Google, Yahoo and Bing algorithms to bring the free traffic, majority of whom are new customers. Not only the site traffic grows the revenue it also cast the brand recognition that matters to every business owner.

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Smart Analytics

Online food ordering systems also become a large collection of your customer data and when leveraged smartly it provides a huge opportunity to plan your staffing, sourcing, Wouldn’t it be awesome if you exactly knew what is working best for your business. Smart Analytics interface keeps you apprised of your goals with a variety of pre-canned reports all relevant to your revenue goals.

Accepting Payments

​ACCEPTING PAYMENTS

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Modes of Payment

Our Restaurant Website Designs are enabled to accept various payment modes making it easy for the customers to pick and pay. ​Accept Master, Visa, Amex Cards or Cash on delivery. We are connected to the leading payment processor in the country.

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Pay with Reward Points

Your customer can readily pay with their reward points or combine that with any other payment option. Who doesn’t like redeeming points for cash discounts!

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Payment Settlement

All payments show up in your account in T+1 timeframe. It can’t get better than that. Put your funds to some better use than let a marketplace company hold your capital for days!

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Refunds

Some transactions go unintentionally wrong. No problem! Don’t let a refund come in the way of your relationship with a customer. Process refund at a click of a button!

Tech Tour

​TECH TOUR

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Fully Secure

Our food delivery system is built with inherit security in mind. The customer and transactional data are fully secure while in transit or at rest. SSL enabled ordering sites adds to the confidence of your customers.

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Fraud Protection

Every customer phone number is verified with a unique code so that you are completely protected for fraud and playful orders.

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Fully Hosted

OrderArts’ restaurant ordering software and table booking software are fully hosted and managed by us. There is no infrastructure that you need to host or maintain to be connected with your customer. This enables us with the speed and agility to deliver new features quite regularly. Our servers are monitored round the clock and therefore we guarantee 99.99% uptime.

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CDN Network

No matter where your customers connect from they get escorted to our servers via an optimised internet path. This brings the speed to transact and this is what makes your customer experience delightful.