Support

How Can We Help You?

Discover all the tools, guides, and support you need to enhance your experience with OrderArt. From resolving common queries to accessing detailed documentation, we’re here to ensure your journey is smooth and successful.

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Knowledgebase

Find articles, tutorials, and step-by-step guides in our Knowledgebase to help you make the most of OrderArt. Quickly access answers, learn best practices, and explore detailed information with ease.

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Free Support Forum

Join a vibrant community of users and experts ready to share solutions, tips, and advice. Post your questions, exchange ideas, and stay informed about the latest updates and features. Collaboration is just a click away.

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Live Support Assistance

Get real-time support from our dedicated team of professionals. Whether you’re troubleshooting an issue or need expert guidance, our live chat and email support ensure that help is always at your fingertips.

Help Center Quick Answers

Find instant solutions to the most common questions about our services, orders, and support. Get the help you need, fast and hassle-free!

Orders are typically processed within 24-48 hours. Custom art orders may take longer depending on the level of personalization. You will receive a confirmation email once your order is processed.

With OrderArt you own every dollar you earn. Our pricing model is transparent and affordable. And we charge based on a combination of services you deem important for your business. You can always start with our Basic Platform pack and add services when you feel the need.

Cash on Delivery, Accept Visa, Mastercard, and American Express payments from customers worldwide. Apple and Google Pay are other popular modes of payment that you can enable on checkout.

Yes, all of the OrderArt themes are uniquely designed and completely customisable to suit your brand.

Yes, you could switch between themes for a small fee.

Yes, you can login to your site admin interface and run sms, email, social media or browser notification campaign all by yourself however if life is already busy, ask your customer success manager to be the marketing magnet for your business. CSM also provides a detailed assessment of every campaign with a set goal of return on investment for every dollar spent.

If the business has subscribed for additional services like SEO or marketing, we invoice those services and for sms consumption at the end of every month. You only pay for what you use.

Orderart is designed for secure online transactions with SSL encryption in place for your domain.

No answers to your query?

Can’t find what you’re looking for? Reach out to our support team via live chat, email, or phone—we’re here to help with all your questions!

Contact

Address: Collins Street Tower
Level 3, 480 Collins Street Melbourne VIC 3000

Contact

Phone: 1800 370 704

Contact

Email: support@orderart.com.au

WhatsApp: 0386106307